By In Stuff

Notes on a waiter spilling stuff on me

The point here, I promise, is not to complain. The point here, I promise, is not to gripe about the times when we live or the loss of customer service or any of that stuff. Now, let’s see if I can actually write this in a way where I get to a point.

At lunch today, a waiter dumped two glasses of water and a Diet Coke on me. He did not do this on purpose, of course. He was bringing drinks to the table, put down one glass and then the tray slipped and the water and Diet Coke came down on me. You know the difference between the two Yiddish words schlemiel and schlimazel. A schlemiel is the guy who spills the soup. A schlimazel is the guy who has the soup spilled on him. I was the schlimazel here.

We’ve all had something spilled on us in our lives … but I will say that I have never had that much liquid spilled on me at one time. It was something like a Gatorade shower after the Super Bowl. I mean, it wasn’t on my head — it was on my hip and my leg. But it was a lot of liquid. I was drenched. My pants are still a little bit wet. The waiter who spilled the stuff — I guess he was an assistant waiter or whatever and not the main guy — offered a sort of panicked apology and then ran off to get the floor cleaned up.

At no point from the moment on did a single person from the restaurant come over to even apologize.

But here we get closer to the point: I never expected that anyone would. I certainly never thought anyone would come by and offer to buy our lunch or offer to pay for the drinks or make some gesture like that. It seems like most restaurants somewhere along the way came to conclusion that offering free entrees or drinks after major screw-ups wasn’t cost-effective. But, in the end, I did not even expect anyone to come by and just say, “We are sorry, can we get you a towel?” I did not expect it, and it didn’t happen, and when we left the restaurant after paying the bill no one even said good bye.

I’m honestly not upset at all about this — I really don’t care. I was wearing old jeans anyway. But there is something that has stuck with me, a reason I sat down to write this down. Nothing bad happened to that restaurant for acting pretty egregiously. Part of that is my fault: I didn’t complain, we paid the full bill, we walked out without saying a word. I’ll never go back there, but realistically I probably would not have gone back anyway. They treated a customer pretty disgracefully and, if you choose to look at it through a narrow lens, they didn’t lose anything.*

*I guess I could name the restaurant and that would provide at least a little negative press, but I’m not going to do that and, again, that’s not the point.

There’s something about this that fascinates me — so often (maybe more often now than ever before, maybe not) doing the right thing, the honorable thing, the hard thing doesn’t seem to get you much. And doing the wrong thing, the slack thing, the lazy thing succeeds. That’s not how it’s supposed to go. Parents tend to teach that sooner or later cutting corners and failing to take responsibility for your actions will catch up with you. Well … maybe it will, maybe it won’t. If that restaurant keeps dumping beverages on customers and pretending it didn’t happen, yeah, eventually they will probably go out of business. If they do it only every so often, though, they’ll probably be all right.

I think a lot about this stuff a lot as a parent. We have two great daughters, and we try to be very straight with them. There’s no “If you keep crossing your eyes they will stay like that” talk. We try to treat them like smart kids, which they are. Still, if there’s one lesson I try to get through to them it’s simple: Try your best. All the time. That means not saying you’re sorry for mistakes but doing what you can to right the wrong. That means doing extra work to make something a little bit closer to perfect even though no one else will notice. That means throwing yourself into the moment, even if it means a little embarrassment or a little extra hassle or going on alone.

The thing is, I can’t tell them that this is the way to success. It might lead to success. It might not. Someone who takes all the easy routes and makes all the excuses and works halfheartedly might get the job or the promotion or the contract or the successful restaurant. That’s reality.

But, without diving too deep, I guess my hope is that they will live for a higher reality. I guess I hope that they will do the right thing and the difficult thing for themselves, because there’s a sense of fulfillment that comes with living that way. I talk about this all the time: That’s why I love Bruce Springsteen concerts. Sure I love the music. But more, I love that he gives everything every show. You walk away knowing: That’s someone being true to himself.

Yeah, it’s ridiculous that having a waiter spill water and Diet Coke on me would lead me down this ridiculous thought maze, but I guess I do believe the our daughters will dump beverages on people in their lives in one way or another. I hope they are the kinds of people who do something about it. Not because it will help their business, because it probably won’t. No, I hope they do it because it’s right.

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67 Responses to Notes on a waiter spilling stuff on me

  1. Ben Schlimazeled says:

    How many degrees of separation until the schlemiel sees this?

  2. Ryan V. says:

    This made me laugh and feel more than a tinge of sadness. Thanks Joe.

  3. When i worked in retail, as grunt and manager, if there was accident, we were told to never apologize, because that could be seen as an admission of guilt / a liability issue.

    • BIP says:

      As opposed to the fact that someone, you know, actually screwed up? That’s a pretty strange philosophy for your owner to enact.

      • Pete Ridges says:

        [replying to BIP]

        Yes, it is very strange. It is also the policy of the British Boardcasting Corporation (BBC), whom you might expect to know better. Their policy has recently come to light after a) a sports journalist, John Inverdale, was rude about a female tennis player’s looks [to be fair, he also said that he was taking hay fever medication] , and b) a local DJ played an old song, “The sun has got his hat on” which sounds more racist now than maybe it did in the 1930s. Both men said that they had been repeatedly trained not to apologise because it might draw attention to mistakes, or something.

      • LuisLozada says:

        But not one that is uncommon. Almost on any situation people are told not to apologize because of what Mark says.

        One situation where I wouldn’t mind not getting an apology? When Bart is behind the operator will repeat non-stop: “We apologize for the inconvenient” No, he is not, and besides, there is nothing he can do. The only thing worse that a non-apology is the meaningless apology.

    • Dan Shea says:

      There are now “apology laws” in many places, which basically state that an apology is *not* an admission of liability, specifically to deal with this. B.C.’s Apology Act, f’rinstance:

      An apology made by or on behalf of a person in connection with any matter

      (a) does not constitute an express or implied admission of fault or liability by the person in connection with that matter

      etc. etc.

  4. No one said anything because they were mortified and didn’t want to draw any more attention to an already embarrassing situation. It’s a classic “Well if he’s not gonna say anything, I’m not either.”

    Just be glad it wasn’t hot soup!

  5. Jake Bucsko says:

    I will probably never be able to donate a million dollars to charity. I am unlikely to storm into a burning building and return an unharmed baby to the frantic parents waiting outside (who are these parents leaving their children in burning buildings?). I will not put on a red cape and save the world from a tyrannical alien despot.

    But. I can hold the door open for the person walking in after me. I can smile and say thank you. I can go to the American Red Cross and give blood/platelets. I have long believed that small kindnesses are what make the world go round, and can sometimes be worth more than the grandest of gestures. Doing something that is the right thing that will not get you recognition, no matter how small, is the best you can do in this world.

    • largebill says:


      Agree 100%. I’ve long thought that being friendly during individual personal interactions can do more to improve the world than almost anything else. I think people respond to a kind gesture by doing likewise to the next person they encounter. Some people think of karma as being about bad stuff happening to people who did bad previously. Wouldn’t it be better to infuse the world with a lot more positive karma?

  6. Yeager says:

    You acknowledge this in your post, but it is possible the restaurant doesn’t KNOW they lost anything. It was a shabby experience, but it doesn’t hurt to point out to the manager hey, my experience was shabby and here’s why. Even if you are not comfortable doing it face to face, which I understand, you can still call the restaurant or email it after the fact and let them know.

    None of this changes the fact that the assistant waiter or the head waiter or whomever should have done something about it. But without any consequence, if it happens again I expect they’ll do the same thing.

  7. jscape2000 says:

    It’s an issue of proportions. Failure is punished more than good behavior is rewarded- for the average customer (in the likely experience of these mediocre waiters) is going to stiff them once the drink is spilled. Not amount of apologizing and toweling was going to get their 20% back. Perhaps you’re the rare hoper of far-flung hopes who will tip anyway. Then you tipped anyway.

    But once the soda spilled, your table was a lost cause. Better for them to focus their energies on getting their tip from their other tables.

  8. Lance Richardson says:

    I could not agree more, Joe. Doing the right thing, giving your best effort, extending a helping hand… these things are their own reward. If a sense of self-worth and emotional fulfillment equate with success (and I think they do), then you’re teaching your girls how to be successful. All the money and accolades in the world (don’t get me wrong- I have a great desire for money and accolades) won’t replace the happiness derived from a concerted effort to live a good life.

  9. markb2301 says:

    I worked in customer service for many years and I am inherently lazy. I was shocked at the number of people who were sincerely thankful for me doing literally the bare minimum my job required. It made me wonder what the hell other people were doing.

  10. Paul Jordan says:

    Doing the right thing doesn’t guarantee that you’ll succeed and doing the wrong thing doesn’t guarantee that you won’t but I’m pretty sure doing the right thing is positively correlated with success. Your chances of success are higher by doing the right thing. All you can do as a parent is put your kids in the best place you can for them to succeed. So if you teach them to do the right thing instead of the wrong thing (and, you know, they abide by that), then they’re more likely to succeed than if you hadn’t. Again, not a guarantee. But what in life is?

  11. Matt Marta says:

    I’ve been on both sides of this situation, and I’m frankly baffled that no one at the restaurant even offered you a dry towel. I’ve spilled on people, and when it happens, I apologize and try to make it right. When I’ve been spilled on, the same thing happened. My guiding principle in situations like this is, “What can I do to make this person happy? If not happy, then at least happier?”

    As Yeager stated above, you should email the restaurant. Trust me, teachable moments like this are gold for restaurant managers, if they are any good. A dissatisfied customer should be a valued resource.

  12. bl says:

    So, couple of thoughts, like you I don’t get upset if a waiter or bus boy spills something on me because I know they’re doing the best they can and they get paid very little and they’re usually fairly busy. But I am surprised that no one from the restaurant came over to you to offer you something. In this world of Yelp and Trip Advisor, angry people will go online and give an establishment the most horrible review over the smallest mistake.

    I live in NYC so I’m used to terrible service. I’ve never been anywhere else where waitstaffs are are so disinterested in their customers as they are here. At the same time, whenever some big mistake along the lines of this spill happens, you usually get pretty prompt response from someone of authority offering something as compensation. It seems they don’t really care if you’re happy with the service, but they don’t want you, or those around you angry with the restaurant.

  13. Eric says:

    This is obviously a different scenario, but at least twice I’ve accidentally spilled a drink when sitting at a bar, and the bartender replaced it free of charge. Both of these were completely my fault, and in at least one, the beer was more than halfway finished when I spilled it. It’s kind of the reverse of your situation, and lead to a larger tip, but it did surprise me both times it happened.

    • Ben says:

      That’s because (being cynical but, I think, accurate) it is entirely in the barman’s best interests to do so. It doesn’t cost him anything to pour you a new drink, his manager will never know and you are all but guaranteed to give him a huge tip. He’s basically making sure that the cost of your next beverage goes into his pocket – plus, if a manager etc did notice, he’d be able to say that somebody spilled your drink and he was just doing the right thing.

  14. geoknows says:

    As a former restaurant manager, I have to ask…Did anybody KNOW that there was a situation that warranted attention? Did the manager know you got spilled on? The headwaiter? Anybody in charge? It’s possible that they didn’t see the incident or weren’t told of it.

  15. Dr. J. says:

    I tried to instill in my two daughters that doing the right thing is its own reward. I now have two grown daughters who are better human beings than I am. Not sure if those two things are connected but i bet they are.

  16. Phil says:

    In ’71 or ’72 (I was around 10), my family was in a hotel restaurant on the way to Florida, and we saw, at a nearby table, the waitress spill stuff on one of the Osmonds (Donny, I think). All the brothers, or at least most of them, were at the table—I recall that they were pretty gracious about it, not that you would expect the Osmonds to throw a fit or anything, not in 1972.

  17. rst59 says:

    Given the philosophical tone of commentary, I’m wondering if the glasses were half-empty or half-full?

  18. murr2825 says:

    Local mom and mom restaurant here in town, good coffee, good food, good ambience. Went there at least twice, three times a month, often bringing out of town guests. I was basically their version of Norm (on Cheers.)

    One evening, I ordered the wrong sandwich (tempeh-ugh) but gamely began to eat it when, suddenly, I became nauseated and sprinted to the men’s room and barfed it up.

    The waitress concernedly asked how I was (better, after that) but then presented us the bill in full, which I paid.

    I didn’t go back for two years, and then only once.

    As with Joe’s story, you gotta wonder if spending a little bit now to smooth over a hinky situation doesn’t pay off in spades down the road, and vice versa.

    In Joe’s case, even though he didn’t name the place here, I bet his friends and family find out and I also bet that place loses more business than just Joe’s.

    For around nine bucks, the place I mentioned definitely lost my business and more from the ripple effect of me telling that story.

    I don’t get it.

    • I don’t get why you blame the restaurant for your own mistake. They were supposed to give you a free lunch because you can’t order properly?

      • murr2825 says:

        I threw up. That’s more than just the wrong sandwich. If a customer throws up, for any reason, at the very least it means his meal was unsatisfactory. If it was my first time there, I’d still expect the benefit of the doubt but as I said, I was a good regular first-name basis customer.

    • Karyn says:

      I don’t generally harf from food I simply dislike. Are you allergic to soy?

  19. Mark says:

    I had the opposite experience twice in the past month, both times at the same restaurant. It’s a large, national chain. I’m not a huge fan of their food, but it’s predictably decent. The first time, my wife mistakenly ordered the wrong meal–which was much spicier than a similar one she intended to order. She only ate a small portion, not liking spicy food. The waiter noticed and offered to get her a substitute. She declined and re-iterated that the mistake was her fault. The bill came, and they didn’t charge for her meal. The manager then came over and apologized.

    A few weeks later, at the same restaurant, my father-in-law’s meal was slightly delayed. It was served about 10-15 minutes after the rest of our table. Again, the manager came over and apologized and deducted the entire meal.

    This stuff does make a difference to the bottom line. It does bring customers back. Lazy and slack does not succeed in the restaurant business. Courtesy and good service is good business.

  20. ZelmoOfTroy says:

    Life imitating “Gil Thorp”? In the current storyline, two central characters connect after one (a waitress and softball player) accidentally dumps a pitcher of root beer on a customer/third baseman …

  21. Sht Lst™ says:

    In reading your story in its entirety, I’m fairly confident your children will be fine. Having a parent who, from my interpretation, is cognizant of the need for responsibility, and more than a “sorry” is reassuring to us.

    To address your underlying point of the sad state of customer service, it’s an unfortunate truth. It’s sad that customer service in so many businesses – big and small – is all but a job title with little thought actually given to what it means to serve customers. It’s even sadder that we as consumers have come to be “ok” with the lack of customer service.

    Well-spoken, sir. Thank you for sharing.

    Ross Clurman
    Co-founder, Sht Lst

  22. Spencer says:

    I usually think you’re spot on Joe but I have a couple quibbles with this piece.

    It’s not made clear so I need to ask, do you know whether anyone else at the restaurant beside the assistant (and possibly your other waiter) knew about the accident? In his panic he may have tried to hide what he’d done for fear of reprisal. I worked as a waiter for years and it’s common for some servers to try to sweep a situation under the rug. I wonder if a manager even had a chance to make this right.

    I disagree with the central premise that the hard way doesn’t reward, especially here. What the problem here is that, if management did know, they weren’t very forward thinking. There’s a saying in customer service and I think it rings true. If a customer has a great experience they’ll tell one person, but if they have a bad one they’ll tell 10. Most places I worked had savvy managers who knew this and would bend over backwards to make it right, free meals and gift certificates were handed out like candy to wronged customers.

    I know you’re better than this Joe but if management did know and treated you that way you should certainly name the establishment. It would be a lesson to any restaurant on how to treat a customer, and that you never when said customer blogs to thousands of readers every day.

    • Tampa Mike says:

      I would say that it’s the job of management to know when these kind of things happen. It doesn’t take an overly keen eye to see a scramble for towels and a customer with wet pants.

  23. Megan says:

    I have a friend who is a waiter. She is always telling stories about the degrading treatment she gets from customers. I think there’s kind of an us/them mentality in a lot of service industries with bad behavior on both sides, sadly. Maybe the last time this person spilled on someone the person yelled or threatened to sue or get the person fired, and he/she doesn’t want to go through that again because no minimum wage wait staff job is worth it?

    I do understand your main point, though. It’s nice to have a clear conscience.

    • BIP says:

      Yeah, I think it’s strange that so many words get said and books get written about offering good customer service, but rarely do you see instruction about how to be a good customer.

      • Karyn says:

        There are a couple of websites that offer tales of lousy customers (from the staff’s point of view). Reading them gives swell examples of what not to do.

    • LuisLozada says:

      I think a lot of us customers got used to getting rewarded for complaining. I don’t do it, if I have a problem I sometimes wait until I have paid so the manager understands I’m not looking for a freebie.

      But a lot of people does abuse this, which is unfortunate.

  24. Zac Schmitt says:

    Just as a quick aside, a schlimazel isn’t only a person who has a random bad thing happen to him – it’s the sort of person who’s always having soup spilled on him. I love the concept because I think we all know someone like that.

  25. Naked Mole Gaetti says:

    You said that you encourage your daughters to always try hard because it’s the right thing to do—which is great parenting—but you might be encouraged to know that science backs you up in this regard. The evidence shows that praising children for effort, rather than intelligence, produces better outcomes, e.g., more proactive behavior, better grades, more confidence, etc. I googled and found this piece from several years ago: but there have been many, many articles and blog posts published all over about the topic.

    So, even if you’re not ultimately expecting certain success, your approach is likely to produce better adjusted kids, which has to bode well for their chances of success, in the long run.

    • This works in sports too. I never give my kids grief for playing poorly. If they play hard, I just tell them so. If they argue that they didn’t play well, I tell them all you can do is play hard. Sometimes you give your best, but it just doesn’t work out. But if they put in a weak effort, they hear about it. Even though they didn’t always give their best, it’s not like you can really control what they do, but I never let them get away with it without my calling them on it. They learn that a poor effort is never acceptable. As they get older, it seems like the lesson has sunk in. Do your best. Everything else is largely out of your control.

  26. blingslade says:

    This is what happens when you move to the coasts Joe. You could have stayed in KC, where this probably would have never happened in the first place. And if it did, you’d get profuse apology and probably a free lunch.

    But no, you left KC for the big time, there’s always a price to pay.

    • Dave says:

      This is just silly, and I hope you are being sarcastic. In fact, as someone who travels over 150,000 miles a year for my job, I have consistently found that the best service experiences I have are in big cities (yes, even coastal cities) where the market is oversupplied with restaurants, the costs of opening and running one are high, the chance of failure is significant, and the competition for your business is very very intense.

      • blingslade says:

        Nope, it’s the culture that permeates into the businesses. People are much nicer in the midwest, it’s just too obvious to miss.

        • Dave says:

          It may be obvious to you. It’s not at all obvious to me, and in general I find those kinds of generalizations to be (a) inaccurate (b) in many cases – not necessarily this one – self-serving on the part of the person making the statement.

  27. I’ve been in the working world with the same company for over 30 years. Along the way, I noticed those that took short cuts and got ahead. I noticed those who treated people poorly and got promotions. The well paid lazy people. But I was also there long enough to see those houses of cards collapse. The fast riser eventually is seen for what he is and is booted out the door. The lady who rose to second in command though she treated everyone badly was unceremoniously “retired” by our new CEO who has no tolerance for her type. Our prior CEO seemed like he was going to beat the odds and retire rich despite being an asshat to everyone. Just a mean guy. A few months before he was to retire, he was arrested for beating his wife. It was in the paper, and so he was immediately fired. Many, many examples. Eventually it catches up with people if they are lazy, treat people poorly or do the wrong thing.

  28. Lester Bangs says:

    Well, there’s no such thing as a free lunch. (Kidding, of course.)

    I echo the thought that some of the other posters had: did the management of the restaurant know what happened? (We have no idea what size the restaurant is, how busy it was, where management was at the time.) If the braintrust knew of the accident and did nothing, that’s obviously horrible customer service – the type of thing that basically forces a customer to not come back. But I suspect maybe they didn’t know.

    And for all we know, C.J. Spiller may have simply been worried about saving his own job (and in that position, a quick clean and cover-up, while perhaps not ideal, is understandable).

    I liked the tie-in at the end of your blog, the lessons you try to convey to your daughters. Of course, everything isn’t as simple as “play your butt off on stage, like Springsteen would.” Sometimes it’s hard to know what the right thing to do is. Sometimes a well-meaning person might not act ideally in a situation because he can’t see the best solution. Sometimes things are really, really gray. (I can think of one fascinating and polarizing example of this, one that’s tied to you and a monumental news item from not long ago, but I don’t want to open up a hornet’s nest.)

    Thanks for this blog post, I enjoyed it. It left a good aftertaste, Gatorade shower to the side.

  29. Alejo says:

    Yep, it´s quite uncomfortable, to suffer this kind of thing, in a place where you are actually paying to eat.

    I think some of it goes in local culture: in Japan that behaviour would be utterly inconceivable. It would never, ever happen and if by some dark miracle it happened, then all the staff and the owner would run to solve your problem.

    On the other hand, this wasn’t a really good restaurant, was it? That´s another thing: you can get along without being excellent, but to be excellent you have to work hard and get every detail right, beginning with waiter expertise.

    That´s the difference between being Jeremy Giambi and being Derek Jeter. Both made money enough to be comfortable, only one is excellent.

  30. Carlton Howard III says:

    You had me until you stated that you’re teaching your kids to “not say they’re sorry” when they make mistakes. Couldn’t disagree more and that seems to be the mentality of the restaurant.

    Also, if you take “it” (having drinks spilled upon you), then you are part of the problem, not part of the solution.

    • MCD says:

      I think (hope) that Joe meant to say “That means not: (just) saying you’re sorry for mistakes but doing what you can to right the wrong.”

  31. Joe Zwilling says:

    Kind of off-kilter just a bit, but reading Joe’s original post, and all the comments that follow, all I could think of was Monty Python’s “Dirty Fork” sketch.


  32. Pat says:

    Probably your waiter was a reader who thought putting Jackie Robinson at #42 was gratuitous.

  33. End of the joke:

    And the schnuck is the poor guy who has to clean it up.

    • Richard says:

      Rabbi, I recall reading it as “The schlemiel spills the soup on the schlimazel, the schmuck laughs, the nebbish cleans up the mess, the mensch gets a new bowl of soup.”

      One must love the Yiddish tongue for giving us all these wonderful words with no equivalent in any other language.

  34. Charles FP says:

    Huh, I had the clumsy, unapologetic waiter at 35…41 seems a little low to me.

  35. Oddly enough when I took Metro in DC after a while I actually grew agitated by the “we apologize for the inconvenience” PA announcements during each delay – and considering that this is Metro we’re talking about, they were a daily occurrence. In that particular situation what irritated me about them was that they were so pro forma. Mindlessly intoning the same worded apology every time there was a delay didn’t indicate true contrition. No, true contrition would be fixing the bloody system so there weren’t delays every day. I don’t need to hear I’m sorry, I need to have a train system that actually is run by halfway competent people.

    Where was I? Oh yeah so there are contexts where apologies are unnecessary and even unwanted, though it’s fairly appalling in this situation that none were offered.

    • MCD says:

      I once had a co-worker end an email with the phrase “I apologize for the incontinence”. It was a typo, though I suppose you can imagine a (very unpleasant) scenario where it was not.

  36. zeke bob says:

    Typically love your stuff Joe, but throughout reading this I kept wondering if Peter King had taken over the column for a day. Reads like one of his “I’m not complaining but…” stories that has no definitive conclusion and/or actual point. Sometimes shortcutters and kisser ups prosper why hard workers and straight shooters don’t. Well duh, that’s life.

  37. MikeN says:

    Can’t tell if you thought of this because of the VA scandal or the Jackie Robinson item.

  38. tombando says:

    You deserved it. Waiter was from Penn State. Move on.

  39. Bullman says:

    Dont forget to teach your kids that the squeaky wheel gets greased, Joe.

  40. hardy says:

    Some years ago, my wife went out to dinner with friends in Columbus, Ohio, and a waitress dropped the entire tray of drinks on our friends’ three year-old daughter. For an encore, later in the evening, the waitress dropped the entire tray of desserts on the same three-year old. At which point, the daughter said “she is not a very good waitress. Maybe she should go to law school.”

    The restaurant did comp them for the desserts.

  41. Herb Smith says:

    I’m a little perplexed by this story. I’ve had similar things happen to me in restaurants, and there has always been ensuing action. Part of the reason may be that Joe and I are different personalities; When I get things spilled on me, I reflexively jump up, loudly utter something like “Whoa, whoa, whoa!” or “Hey,” and, in general, cause a commotion.

    Recently, I had a situation that I’m sure most of you have experienced: I ordered a medium-rare steak, and it came out practically raw. They asked me if I liked my steak, and my reticent answer caused alarm; they insisted on coking it a bit longer. You know the rest: any cook/chef who gets a steak sent back to the kitchen must get deeply offended or something, because the re-cooking ALWAYS results in a burnt steak so tough that it’s practically inedible.

    However, when I merely picked at the re-cooked steak, the manager insisted on ordering me a new one. It took a long time, but the 2nd steak was quite excellent. And when we got the bill, the cost of the steak was entirely deleted.

    This was at Longhorn, but I’ve had similar experiences elsewhere.

    I wish Joe would name the place that did this to him.

    • Sadge says:

      After a particularly grueling day, the family stopped at a Red Robin to eat on the way home, mainly because it was convenient. At the end of the meal, the manager asked how things were and I commented that the hamburger I ordered (and had enjoyed) was undercooked from what I had ordered. I was passing it along as a helpful note, not to get anything. He ended up comping us the whole meal! We made sure to leave a nice tip. It helped make up for the long day.

      Even though we don’t live near it, we’ve gone back to that restaurant at least once since then when in the area.

  42. roundeye11 says:

    I don’t really understand any reason for being coy about the name of the establishment. So often, when choosing a restaurant, I choose almost randomly except if there is a disreputable event that may steer me away. This is such an event. Don’t let me reward this kind of impertinence.
    What’s the name?

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