Comments on: Hosts and Monsters http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/ A Rough Draft Blog Fri, 12 Mar 2010 01:37:09 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: CrazyPenguin http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-63962 CrazyPenguin Sat, 20 Jun 2009 05:03:08 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-63962 It amazes me how Matt Heaton can talk about <a href="http://www.mattheaton.com/?p=174" rel="nofollow"> "Hyper Speed MySQL Databases"</a> and <a href="http://www.mattheaton.com/?p=185" rel="nofollow"> "Hosting Nirvana - The Future of Shared Hosting!"</a> on his blog claiming to having found the solution to all problems with shared web hosting. But behind the scenes he is booting a client off a server he feels is using too many resources. It sure appears to be a conflict in what he says and what he does!? It amazes me how Matt Heaton can talk about “Hyper Speed MySQL Databases” and “Hosting Nirvana – The Future of Shared Hosting!” on his blog claiming to having found the solution to all problems with shared web hosting. But behind the scenes he is booting a client off a server he feels is using too many resources. It sure appears to be a conflict in what he says and what he does!?

]]> By: Mateo http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-61732 Mateo Wed, 27 May 2009 12:00:52 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-61732 Besides, that's the person who would be doing the due diligence on all these fine business-folk who are pitching their IT sevices on this very thread... Too bad they can't do the diligence on personal assistant hiring, though. Besides, that’s the person who would be doing the due diligence on all these fine business-folk who are pitching their IT sevices on this very thread…

Too bad they can’t do the diligence on personal assistant hiring, though.

]]> By: Mateo http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-61731 Mateo Wed, 27 May 2009 11:45:18 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-61731 Just started following your stuff over the last year and really enjoy the way you frame your stories. "Longtime reader; first-time commenter"...all that Get the personal assistant. If you have to pass Go first, or whatever, so be it. But get the assistant. You will thank yourself everyday. Especially those days you realize you will never be on the phone arguing about acronyms (non-baseball, I suppose) ever again. Yes. Say yes. Just started following your stuff over the last year and really enjoy the way you frame your stories.
“Longtime reader; first-time commenter”…all that

Get the personal assistant. If you have to pass Go first, or whatever, so be it. But get the assistant.

You will thank yourself everyday. Especially those days you realize you will never be on the phone arguing about acronyms (non-baseball, I suppose) ever again.

Yes. Say yes.

]]> By: David in NYC http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-61065 David in NYC Tue, 19 May 2009 17:21:40 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-61065 Matt -- Even if I were to agree to every statement you have made (and, actually, I probably would), the issue is not your server performance or your domain hosting capabilities or anything like that. The problem is that you took down a paying customer with no warning before and no notice afterward. That is, regardless of how you slice it, the definition of lousy service. Matt –

Even if I were to agree to every statement you have made (and, actually, I probably would), the issue is not your server performance or your domain hosting capabilities or anything like that.

The problem is that you took down a paying customer with no warning before and no notice afterward. That is, regardless of how you slice it, the definition of lousy service.

]]> By: G Young http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60942 G Young Tue, 19 May 2009 02:16:19 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60942 Hey Matt - this page is currently the 4th result of a google search for matt heaton hostmonster. Keep up the good work. Hey Matt – this page is currently the 4th result of a google search for matt heaton hostmonster.

Keep up the good work.

]]> By: bart http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60771 bart Sat, 16 May 2009 23:56:44 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60771 what a douche. You stay classy, Matt Heaton. what a douche. You stay classy, Matt Heaton.

]]> By: Matt Heaton http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60719 Matt Heaton Sat, 16 May 2009 16:38:02 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60719 What no is telling you is that 500 other customers sites were completely non responsive because of Joe's site. He was using almost 3X the processing time (Cpus) and disk i/o of more than 500 other customer COMBINED. It wasn't just that Joe needed a VPS or dedicated server. He was using more than 5 dedicated servers worth of processing and I/O for $7 a month - approximately $500 a month worth of services. Even still, we wouldn't have shut his site down for that. We shut it down because 499 customers sites being up is more important than one site being up. You can disagree all you want, but leaving the site up while he "fixed" the issue wasn't an option. Everyone was already down at that point. This isn't a new business for us. We host more than 1,500,000 domains in our organization. Joe's spike was in the top 50 I have ever seen. Have you noticed that since the site was switch from Hostmonster.com that it is incredibly slow? There is a reason for that. You don't get 4-5 cores/cpus of processing power for $7 a month. Godaddy isn't even close to hostmonster in features or reliability or speed. Matt Heaton / President Hostmonster.com What no is telling you is that 500 other customers sites were completely non responsive because of Joe’s site. He was using almost 3X the processing time (Cpus) and disk i/o of more than 500 other customer COMBINED. It wasn’t just that Joe needed a VPS or dedicated server. He was using more than 5 dedicated servers worth of processing and I/O for $7 a month – approximately $500 a month worth of services. Even still, we wouldn’t have shut his site down for that. We shut it down because 499 customers sites being up is more important than one site being up. You can disagree all you want, but leaving the site up while he “fixed” the issue wasn’t an option. Everyone was already down at that point.

This isn’t a new business for us. We host more than 1,500,000 domains in our organization. Joe’s spike was in the top 50 I have ever seen.

Have you noticed that since the site was switch from Hostmonster.com that it is incredibly slow? There is a reason for that. You don’t get 4-5 cores/cpus of processing power for $7 a month. Godaddy isn’t even close to hostmonster in features or reliability or speed.

Matt Heaton / President Hostmonster.com

]]> By: David in NYC http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60469 David in NYC Thu, 14 May 2009 18:29:20 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60469 "FWDing you to the abuse department doesn’t make any sense." No, but it does mean that (a) the service rep (Ann A, in this case) can put "Closed" on the ticket for that call, and (b) she can hang up the phone with a clear conscience. As for providing actual "customer service", well, that's just somebody else's problem. This is not idle speculation; I have worked for over 40 years in various forms of customer/enduser support, and this is what usually happens. “FWDing you to the abuse department doesn’t make any sense.”

No, but it does mean that (a) the service rep (Ann A, in this case) can put “Closed” on the ticket for that call, and (b) she can hang up the phone with a clear conscience. As for providing actual “customer service”, well, that’s just somebody else’s problem.

This is not idle speculation; I have worked for over 40 years in various forms of customer/enduser support, and this is what usually happens.

]]> By: Brandon http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60454 Brandon Thu, 14 May 2009 16:01:43 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60454 To Jay: I'm actually suprised from that thread. I just spoke with someone closely involved with HostMonster and undoubtedly they know who Joe is. A lot of their customers are mom and pops, little apps, etc. Also, it was a factor of Joe sucking up public resources so my diagnosis pretty much was on target. I love this guessing game, it's very fun as HostMonster has made no effort to update anyone as to what happened or how they are remedying (sp?) the situation. No blogs, no help to your inquery, no nothing. Guess #2: The "know nothing" guy Joe was dealing with and Ann A whom you were dealing with are probably interns. FWDing you to the abuse department doesn't make any sense. To Jay:

I’m actually suprised from that thread. I just spoke with someone closely involved with HostMonster and undoubtedly they know who Joe is. A lot of their customers are mom and pops, little apps, etc. Also, it was a factor of Joe sucking up public resources so my diagnosis pretty much was on target.
I love this guessing game, it’s very fun as HostMonster has made no effort to update anyone as to what happened or how they are remedying (sp?) the situation. No blogs, no help to your inquery, no nothing.
Guess #2: The “know nothing” guy Joe was dealing with and Ann A whom you were dealing with are probably interns. FWDing you to the abuse department doesn’t make any sense.

]]> By: Customer Service In the Era of Social Media - Locker Partner - Disruptive Social Media and Music Management http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60442 Customer Service In the Era of Social Media - Locker Partner - Disruptive Social Media and Music Management Thu, 14 May 2009 14:30:58 +0000 http://joeposnanski.com/JoeBlog/2009/05/10/hosts-and-monsters/#comment-60442 [...] excruciating detail, he recounted his awful customer service encounter.  By the conclusion of his amusing rant the very name of the company in question was transformed into the equivalent of an expletive.  [...] [...] excruciating detail, he recounted his awful customer service encounter.  By the conclusion of his amusing rant the very name of the company in question was transformed into the equivalent of an expletive.  [...]

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